VibeSeek — Support
Support email: izzy28519@gmail.com
Typical response time: 1–2 business days
Privacy Policy: View Privacy Policy
Frequently Asked Questions
How do I reset my stats and history?
On the home screen, tap the trash icon in the top-right corner of the "Recent Achievements" section. Confirm by tapping Delete Everything. This permanently deletes all your puzzle completion times and achievement badges. This action cannot be undone.
How do custom puzzles work?
On the "New Puzzle" screen, tap Create Custom Puzzle. Enter your own words separated by commas (e.g. SWIFT, APPLE, CODE). Words will be converted to uppercase automatically. Choose a difficulty level — the grid size determines the maximum word length allowed (8 letters on Easy, 10 on Medium, 12 on Hard).
What are the differences between difficulty levels?
- Easy: 8×8 grid, 6 words, words go right and down only.
- Medium: 10×10 grid, 8 words, words go right, down, and diagonally down.
- Hard: 12×12 grid, 10 words, words can go in all 8 directions.
How do hints work?
You get 3 hints per puzzle. Tap the lightbulb icon during a game to highlight the first letter of a random unfound word. Using a hint does not affect your time or score.
How do I delete my data?
All VibeSeek data is stored only on your device — there is no account and no server-side data. To delete everything:
- Use Reset History from the home screen to clear stats and achievements, or
- Delete the VibeSeek app entirely, which removes all data immediately.
The app crashed or is behaving unexpectedly
Try force-closing the app and reopening it. If the issue persists, email us with your device model, iOS version, and a description of what happened. A screenshot of any error is very helpful.
My puzzle didn't generate properly
If you're using custom words, make sure each word is shorter than the grid size for your chosen difficulty. Very short words (1–2 letters) may also cause issues. Try removing problematic words and generating again.
Can I sync my progress across devices?
No. VibeSeek is fully offline and stores all data locally. There is no cloud sync, no account system, and no cross-device functionality.
Contact
Email: izzy28519@gmail.com
What to include when contacting support
- Device model (e.g. iPhone 15)
- iOS version (Settings → General → About)
- What you were doing when the issue happened
- Screenshots, if possible
Last updated: July 2026