Quiz Wiz — Support

Typical response time: 1–2 business days

Frequently Asked Questions

How do I cancel my subscription?

If you subscribed on iPhone or iPad, subscriptions are managed by Apple—not inside the app. Open Settings → [your name] → Subscriptions, select Quiz Wizards Pro (or the plan you purchased), then tap Cancel Subscription.

If you do not see a subscription, you may have bought a one-time credit pack instead. See How do credit packs work? below.

How do credit packs work?

Quiz Wiz uses credits to generate new AI quizzes. Signed-in users receive daily credits. You can buy extra credit packs from Profile when you need more generations. Credits do not expire. Playing saved quizzes and reviewing your stats does not use credits to generate new content.

How do I request a refund for a purchase?

Apple processes all App Store payments. To request a refund, visit reportaproblem.apple.com or go to Settings → [your name] → Media & Purchases → View Account → Purchase History, find the Quiz Wiz charge, and request a refund from Apple. We cannot issue refunds directly.

How do I delete my account?

In the app, go to Profile → Actions → Delete Account and follow the prompts. This permanently removes your account and associated data from our servers.

If you cannot open the app, email us from the same address you used to sign in (Apple ID relay or email/password) and ask for account deletion. We may ask you to verify ownership before processing the request.

I found incorrect content in a quiz

Some quizzes are AI-generated and may include mistakes. Email us the quiz title (or a screenshot), what looks wrong, and the correct information if you know it. We use feedback to improve generation quality over time.

I'm having trouble signing in

Sign in with Apple: Use the same Apple ID you used when you first created your account.
Email sign-in: Use the same email and password you registered with.

If sign-in still fails, email support with your device model, iOS version, and what happens when you try (error message or screenshot if possible).

My library is empty after signing in

Make sure you are signed in with the same account you used when you saved quizzes. Pull to refresh on the Library tab or switch away and back. If quizzes still do not appear, email us with the email or Apple ID you use to sign in.

Quiz generation failed or credits did not appear after purchase

Check your internet connection and try again. For purchases, wait a minute and open Profile to refresh your balance. If credits are still missing after payment succeeded, email us with the purchase date and a screenshot of your receipt from Settings → [your name] → Purchase History.

Document upload is not working

Quiz Wiz supports PDF, DOCX, and plain text (.txt) files. Very large files or scanned PDFs without selectable text may fail. Try a smaller file or export your document as PDF with embedded text. Include the file type and error message when you contact support.

I'm not receiving daily credits

Daily credits apply to signed-in accounts. Sign out and back in, then check Profile for your balance. If the issue continues, email support with your account email and the last time credits refreshed.

Contact

Email: izzy28519@gmail.com

What to include when contacting support

App version (shown in Profile or App Store listing)
iOS version (Settings → General → About)
Device model (e.g. iPhone 15)
What you were doing when the issue happened
Screenshots, if possible
For account or purchase issues: the email or Apple ID you use to sign in

Last updated: May 2026